What We’re Looking For:

• 6+ months of experience as a Customer Support Manager in gambling, crypto, or e-commerce;
• High level of English and French/German (B2-C1) to chat and sometimes talk with customers;
• Problem-solving skills to quickly address customer requests;
• Strong communication skills and empathy for providing top-notch support;
• Team player who can collaborate effectively with other departments;
• Experience with customers in Tier 1 markets (Canada, Australia, Germany, Austria) is a significant plus. What You’ll Be Doing:
• Helping customers mainly through chat and occasionally via calls;
• Analyzing and solving customer issues, including technical, payment, and product-related problems;
• Escalating complex cases to the right departments or management for quick fixes;
• Making a positive impact with excellent service and interaction;
• Bringing fresh ideas and feedback to improve our processes and customer experience. Why You'll Love Working With Us:
• Work from anywhere (yes, we’re all about remote work);
• Working shifts between 07:00-19:00 or 19:00-07:00, on a 2 days on, 2 days off basis;
• Competitive salary in USD;
• Top-notch equipment provided for your job;
• No micromanagement – we trust you to do your best;
• Opportunities for fast-tracked career growth;
• Be part of one of the most exciting industries out there! Our site: https://dzensad.com.ua/